1.We do not accept any Cancellations or Returns.

2.TAMPERED PARCEL: 

Please do not accept tampered or damaged packages, we will not be held responsible if a tampered or damaged package is accepted and the product is found to be damaged later on. Please report to us about this within 24 hours via email(orders@moonelle.in) that the parcel was not accepted due to damage or tampered. Please mention order ID and write in the subject/title section as ‘’TAMPERED PARCEL’’. We can either Process Refund or Exchange with same item if available or any other item, after the parcel reaches us. All communication will be done through email.

3. DAMAGED or WRONG ITEM/PRODUCT: 

Returns are accepted only in case of genuine damaged/wrong product. An unedited and uncut package opening video is required. If you have received damaged/wrong product, please let us know within 48 hours of receiving the item through the following email address, orders@moonelle.in. Please mention your order ID and write in the subject/title section as “DAMAGED/WRONG ITEM”. To assist in rapid verification, customers shall share an unedited package-opening video or clear photographs showing the outer shipping box, courier label, and product defect. After we acknowledge your email, please ship the parcel back to us only via India Post Parcel service within 1 or 2 days, to the following address: (Moonelle Retails Private Limited, 21/2 2nd Floor, 1st Main, Gavipuram Extension, Bull Temple Road, Near Sekhar Hospital, Bengaluru, Karnataka-560019. Ph: 8317006987 Email: orders@moonelle.in). Shipping cost will be credited back to you within 7 days of receiving the item. We can either initiate Refund or Exchange with the same item if available or any other item within 7 days of receiving the item.

4.All Returned items must be unworn, unwashed, complete with original intact tags and /or packaging if applicable. If the returned item has any damages, stains, any kind of marks, damages or water stains, we will not accept the item for returns.

5.Only the cost of the item can be considered and can be exchanged with any of our product/s of equal value.

6.Items ordered with special discount coupons, time specific gift vouchers or any promotional discounts/gifts cannot be returned.

7.If the Shipment is returned back to us due to incomplete address, wrong address, no answer or no receiver available, we will deduct Rs 120 per product (within Southern States) and Rs 160 per product (Rest of India). We will  provide a coupon that can be used to order any other product on our website.  No refund will be provided on this case.

 

Refund Policy

Once the return product is received, we shall inspect and send you an email/WhatsApp to notify you that we have received your returned item. We shall then cancel the order and initiate refund or provide exchange, These information will be shared to you by email and SMS. Refunds are credited back to the source account/card/wallet from which the payment was done initially.

The refund will be credited in 1-7 working days which depends on your bank's processing time.

If there are any delays even after 7 working days, please email us at orders@moonelle.in

You can also WhatsApp 8317006987.